Surf Mexico – Reservation and Cancellation Policies
These Website Standard Terms And Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions.
Surf Mexico offers the premier aquatic excursions, as well as Stand Up Paddle and Surf rentals in Bahia de Banderas. In order to accommodate each of our guests, all of our excursions are exclusive, and by reservations-only.
In order to maintain our commitment to all of our guests, Surf Mexico operates a strict cancellation policy:
- 48 hours – or more prior to reservation 100% refund
- 24 hours – prior to reservation 50% refund or re book subject to availability
- Less than 24 hours to reservation, including no shows and late arrivals – no refunds
Any repair or alteration to any part of the boards or equipment without explicit permission of Surf Mexico is penalized, and Surf Mexico will hold on to a 100% of the Damage Deposit.
Changes to your reservation or cancellations can be requested via email to [email protected] or by calling us toll free from the US and Canada at 1-800-000-7873 or within Mexico (329) 298 5055. All changes are subject to availability.
Charges to your Credit or Debit Card
Your credit or card will be charged as soon as your order is placed on Surf Mexico’s official site – this is typically reflected in your account within 24 hours. If the date that you choose is unavailable, Surf Mexico will offer an alternative day or time.
Prices and Exchange Rates
Prices are quoted and charged in US dollars.
If you have any questions regarding these policies, please email us at [email protected] and we will respond within 48 hours.
A valid, signed waiver of liability is required to participate in all Surf Mexico excursions and activities, or to rent our equipment.
Each adult will need to provide a waiver for themselves, and one of the parents will need to add any minors’ names at the bottom of their waiver, and sign a second time where indicated. Minors unaccompanied by a parent or guardian will need to bring a waiver, signed and filled out at the bottom, by their parent or legal guardian.
Approval of our rental agreement is also required for anyone renting equipment to take elsewhere. (The rental agreement is not required to participate on our guided or self-guided tours.)
Reservations are held via credit or debit card. We accept all major credit cards, and payment in full is required at the time of reservation. Each paddler must sign a waiver of liability in order to participate. A parent or legal guardian must sign for all minors under the age of 18.
Although Surf Mexico is not responsible for evaluating a participant’s skill or ability, we reserve the right to refuse rentals to those individuals whose skills do not seem suitable for the selected trip or activity.
Alcohol use is strictly prohibited. We will not transport anyone who brings alcoholic beverages with them to our facility.
Please advise us of any health or medical conditions that could potentially affect your party’s ability to participate on the chosen excursion.
Among other services, Surf Mexico is able to take equipment for repair. A check up fee of $500 pesos is required and will be redeemed towards the total amount for the repair job once quoted and accepted by the customer. If the equipment delivered is not properly clean, an additional fee of $500 pesos will be charged in order to thoroughly wash and be able to detect and quote the damage.
If the equipment remains in our shop 6 months or more, it automatically goes into Surf Mexico’s inventory.
These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between Surf Mexico and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.
Governing Law & Jurisdiction
These Terms will be governed by and construed in accordance with the laws of the State of Nayarit, Mexico. And you submit to the non-exclusive jurisdiction of the state and federal courts located in Nayarit for the resolution of any disputes.